Primarily, a retail security officer operates for theft prevention. This is more commonly by observing customers, and determining any irregular or strange shoplifting activity. However, there are various other duties and responsibilities as well, which you have to fulfill to become a more successful and reputed retail security officer.
Retail security officer duties and responsibilities that you must know
Do you want to know the most important retail officer duties that they have to fulfill anyway? Let’s have a look at the information given below to know more about the things in this regard. This information will certainly help you to understand duties and responsibilities that you have to fulfill as a retail security officer.
So, here we go:
1. Patrol retail store premises
A retail security officer has to secure premises by patrolling in or around the store. This is essential to detect and prevent the signs of intrusion. It is essential to provide protection against shoplift, fire, theft, vandalism or any other damaging activity.
2. Investigate disturbances
A retail security officer has to observe the signs of disorder or any odd activity inside the premises of a retail store. They also have to answer alarms that are made for security help. Even more, investigating the disturbances, and addressing a disturbing situation is also a part of a retail security officer’s job.
3. Monitor entry and exit points of retail store
A retail security officer doesn’t only have to monitor the entrance and exit of customers only, but he also has to authorize the departure and entrance of employees, shoppers and any other person to guard the store against theft or any other unwanted accident in the best possible way.
4. Call help in emergency situations
A retail security officer is also responsible to call police, emergency healthcare services or even fire extinguishers in case of an emergency situation. Whether it is about to deal with the presence of unauthorized persons to the store, property damage, theft or a sudden fire accident, a retail security officer must know from where to get help.
5. Circulate among visitors
A retail security officer has to circulate among patrons, visitors and as well as employees to preserve security orders in the best possible way. He must enforce security rules to ensure protection of both people and business effectively.
6. Operate theft detecting devices
A retail security officer must be able to inspect, operate and adjust security detecting devices to screen customers and to prevent prohibited articles passage into store areas. Retail security officers who are adaptable to these technologies will certainly go far in this profession.
7. Dealing with large crowd
To work as a retail security officer, it is an absolute essential job responsibility that you have to fulfill. A retail security officer has to access, control and manage a large crowd of people efficiently and quickly. Every minute there will be tons of people entering and exiting the store. A retail security officer must use his better judgement to assess potential risk posed by any visitor there.
A security officer has to identify potential shoplifters and robbers among the crowd to avoid any loss.
8. Building customer relations
Not only it is important for a retail security officer to assess the risk and protect the property, but he also has to build good customer relations as well. As a retail security officer is an important part of retail store’s staff, therefore, he has to balance his security responsibilities with personable nature.
9. Operating CCTV systems
Based on how large a retail store is, a retail security officer must be able to operate CCTV systems to perform his task in a more effective way. Familiarity to deal with this technology system is necessary not only to track potential shoplifters inconspicuously but also to monitor wider areas as well throughout the store.
10. Securing cash movement
Throughout the retail sector, a retail security officer is also responsible to ensure a secure cash movement. Even though cash transactions are becoming less common over time, still cash is desirable for potential robbers. Therefore, cash movement always happens under proper security measures.
Essential skills of a retail security officer
To become a successful retail security officer, one needs to have the proficiencies and skills mentioned below. These skills and proficiencies will certainly help you to go in a long way as a retail security officer.
• Interpersonal and customer service skills
Routinely, a retail security officer has to work with the public. You have to communicate with the public in both emergency or calm situations as well. Besides store employees, you also have to interact with the customers there. Therefore, it is highly important for you to develop strong interpersonal and customer service skills. Because these are necessary to maintain peace and control in every situation.
• Knowledge about technology
Sometimes, retail security officers have to monitor and deal with the advanced security systems. They may need to perform these technological tasks on a regular basis or after an incident. However, in any case, skills of dealing with technology apps and modern security systems will help you in a more effective way, when it is about to grow your career as a retail security officer.
• Enhanced communication skills
Whether these are about breaches in security protocols, or to dismiss a dispute in a retail store, or to explain an event to the employer, a retail security officer has to communicate with groups or individuals. Therefore, having better communication skills are also a must to consider for a retail security officer.
Overall, retail security officers have to work in different situations. Therefore, it is highly important for them to develop the right skills that are necessary to perform their duties in a more effective and proper way.