Wolverhampton, West Midlands
Salary: £7.38 to £7.83 /hour

Job Summary

Job Description

Note to applicants:

Please only apply if you have telesales experience.

Experience in same or similar position required.

  • Flexible on what days candidate works, Rota will be prepared in advance
  • Required to make sales calls
  • Research different sectors
  • Send Emails
  • Fill In Forms
  • Maybe required to do other admin jobs when required
  • 20 Days holiday plus, bank holidays.
  • Pension Scheme.

Job Type / Category

Telesales Representative Key Responsibilities:

  • To personally provide excellent standards of customer service
  • Understand and demonstrate tremendous customer care and rapport building
  • Display good listening skills to identify customer needs
  • Deal with all internet, email and phone enquires
  • Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice.
  • To actively capture data, process and refer enquires to the sales team by gaining appointments
  • Work as part of a team to achieve personal and department objectives
  • Manage, respond and log all incoming email sales enquires on appropriate systems
  • Keep and update reports and call logs
  • Carry out sales prospecting initiatives

Required Education, Skills and Qualifications

The Ideal Contact Candidate:

  • Be confident and self-motivated
  • Have good verbal, written and electronic communication skills
  • Be well organised and have a passion for customer satisfaction
  • Possess leadership skills and good team player
  • Have the ability to build rapport quickly
  • Be computer literate
  • Work well to targets and deadlines
  • Possess an excellent telephone manner
  • Good Customer Service skills are a must

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