Covid Marshals and The Role of Security During Covid-19
Icon2 Covid Marshal

Written by regionadmin

29th March 2021

The role of security guards during Covid is constantly adapting to changes in government regulation and the virus itself. While current restrictions in the UK are minimal, and Covid-19 testing is even changing, security guards still play a role during Covid-19.

Here we will be breaking down why security services are still important at this stage of the pandemic, and examing the role of security during Covid-19.

What is a Covid Marshal?

covid marshal role of security guards during covid

A Covid marshal, or social distancing security guard, is a security officer that helps the public to stay safe during the coronavirus pandemic. Covid marshals are used in busy places such as on the high street, in shops, and at places of work such as offices. The role has come about in response to the Covid-19 pandemic.

While they might not be as common now that restrictions are being lifted as we enter the government’s living with Covid-19 plan, they are still a role of a security guard during Covid-19.

They are used in businesses such as retailers, events, and leisure facilities start to reopen in the coming months. It’s important to ensure the safety of the public as much as possible and to ease their minds so that they are once again safe when getting back to their normal lives. Covid marshals are a very effective way of ensuring things are as safe as possible for the public at all times.

The most common place you will see a Covid marshal are at health care settings. This role could be a security guard at a hospital who greets you at the entrance to ask you to put on a clean mask and sanitise your hands, to an employee at an opticians who makes sure you have an appointment before entering the premises.

What do Covid Marshals do?

what do covid marshals do the role of security during covid-19

The main purpose of a Covid marshal and social distancing security guard is to advise and support members of the public and businesses. While social distancing measures are reduced across the country, the government is still asking the public to be responsible and to keep social distancing measures in consideration.

Although social distancing security guards cannot enforce the rules that are in place for social distancing, they are very effective at managing the public and ensuring the rules are being followed. They also take a big pressure off police and council officers that do have the powers to enforce the rules as their resources are thinly spread.

There are many jobs that a Covid marshal or social distancing security officer can carry out in their day to day tasks, but all are focused on creating the safest environment for everyone to be in. Their normal tasks consist of:

Social Distancing and Queue Management

Covid marshals are very effective at ensuring the public is following social distancing rules where they are in place. Marshals can manage queues and people flow, such as those queueing to enter a store as the high streets become busy again, helping everyone feel as safe as possible.

It’s worth remembering that while there are no legal restrictions on how many people can be in a store at one time, some stores and companies might still have a maximum amount of people they allow in at any one time. Covid marshals can help with this by controlling the flow of traffic, and informing customers of any restrictions put in place.

Covid Marshals Can Help With Face Masks

While face masks are no longer a requirement, it is important to remember that some people are still vulnerable to Covid-19. Covid marshals in public areas can be a visual reminder that it is still encouraged for people to wear a face mask in public places where possible, even if it is not a legal requirement. This will also ensure that other members of the public feel comfortable in whatever environment they are in.

Covid Marshals Can Assist With Cleaning Services

Covid marshals can assist in the cleaning and sanitisation of areas that are frequently touched in public places, for example, door handles and trolley handles. They can do this to aid other staff and workers to keep everyone safe and take some pressure off other staff members.

Why Do We Need Security Services During a Pandemic?

covid marshal role of security during covid

As lockdown ease and restrictions are lifted there will be a high demand for social distancing security guards and COVID security services. With non-essential shops opening up once again, people will be heading back to the high street to shop. This sudden increase in people will cause issues for the public and businesses. The best way to control issues and keep the risks to a minimum is to have social distancing security guards and COVID marshal in place at your business.

It’s also important to remember that the government response to Covid-19 is constantly changing as the virus itself changes. While restrictions are minimal at the moment, it is not beyond the realm of possibility that something changes and there will be an increased demand for security services and Covid Marshals.

Another role security services play during this pandemic is greeting people when they enter a business. It is important to keep a record of who is entering and leaving a premises to support the test and trace system. A security guard can sign people in and out of the reception or building when they arrive and leave, asking for contact details so they can be reached to be informed if they have been in contact with Covid-19 during their visit.

What are the Guidelines for Covid-19?

covid 19 guidelines role of security during covid

As lockdown eases the rules and requirements for the public and businesses will continue to change and evolve. This is why having a specialist COVID marshal or social distancing security guard is essential in order to make sure current rules are being followed and everyone is as safe possible.

There are, however, certain things that are going to be common for a long time, while they might not be enforced as a rule at the moment. For example, social distancing advice such as staying 2 meters apart from others and the use of face coverings. These aspects of Covid safety are likely to be seen for an extended time after restrictions are lifted. The current guidance issued by the NHS to stay safe are as follows:

  • Get vaccinated against Covid-19
  • Open doors and windows to let in fresh air if meeting people inside
  • Limit the number of people you meet and avoid crowded places
  • Wear a face covering if you are able when it’s hard to stay away from other people – particularly indoors or in crowded places
  • Wash your hands with soap and water or use hand sanitiser regularly throughout the day

These are things that Covid Marshals are able to remind people of this by performing tasks such as directing people to hand sanitiser stations in businesses and stores.

How do I become a Covid Marshal?

Different roles and positions require different levels of training and experience. In order to become a security guard, there are certain licenses that need to be acquired, for example, an SIA license. These are needed to ensure you have the correct training to know how to keep everyone safe and secure.

Covid marshals also need to undergo training in order to know how to keep the members of the public safe and secured. There are many organisations and employers providing this training for Covid marshals.


The role of security guards during Covid-19 is to help the public to feel safe and protected by properly implementing the right social distancing rules and procedures in a public place.

Covid marshals aren’t there to enforce any rules but to advise, help and secure the public as much as they can during these difficult times. Having a dedicated Covid marshal or security guard can very effectively put people’s minds at ease and reassure them that they are being protected as much as possible when out in public trying to get back to their normal lives.

If you would like to hire Covid Marshals and social distancing security guards for your business then why not check out our social distancing security page to learn more about the role of security guards during Covid-19. We offer free and instant quotes if you want to enquire about our services, so don’t hesitate to get in touch!