Retail Security Officer Duties

Written by regionadmin

21st December 2020

Retail Security Officer Duties

Are you someone who pays more attention to the details? Or you are someone who has a passion to ensure safety and security of others? Well, in any case becoming a retail security officer can be a more effective career option for you.

Primarily, a retail security guard operates for theft prevention. This is more commonly done by observing customers and determining any irregular or strange shoplifting activity. However, there are various other duties and responsibilities as well, which you have to fulfil to become a more successful and reputed retail security officer.

Do you want to know the most important retail officer duties that they have to fulfil anyway? Let’s have a look at the information given below to know more about the things in this regard. This information will certainly help you to understand the duties and responsibilities that you have to fulfil and to be an efficient retail security officer.

So, here we go:

1. Patrol Retail Store Premises

A retail security officer has to secure premises by patrolling in or around the store. This is essential to detect and prevent the signs of intrusion. It is essential to provide protection against shoplifting, fire, theft, vandalism or any other damaging activity.

2. Investigate Disturbances

A retail security officer has to observe the signs of disorder or any odd activity inside the premises of a retail store. They also have to answer alarms that are made for security help. Even more, investigating the disturbances, and addressing a disturbing situation is also a part of a retail security officer’s job.

3. Monitor Entry And Exit Points Of Retail Store

A retail security officer doesn’t only have to monitor the entrance and exit of customers only, but he also has to authorise the departure and entrance of employees, shoppers and any other person to guard the store against theft or any other unwanted accident in the best possible way.

4. Call Help In Emergency Situations

A retail security officer is also responsible to call police, emergency healthcare services or even fire extinguishers in case of an emergency situation.

Whether it is about to deal with the presence of unauthorized persons to the store, property damage, theft or a sudden fire accident, a retail security officer must know from where to get help.

5. Circulate Among Visitors

A retail security officer has to circulate among patrons, visitors and as well as employees to preserve security orders in the best possible way. He must enforce security rules to ensure protection of both people and business effectively.

retail security officer duties

6. Operate Theft Detecting Devices

A retail security officer must be able to inspect, operate and adjust security detecting devices to screen customers and to prevent prohibited articles passage into store areas. Retail security officers who are adaptable to these technologies will certainly go far in this profession.

7. Dealing With Large Crowd

To work as a retail security officer, it is an absolute essential job responsibility that you have to fulfil. A retail security officer has to access, control and manage a large crowd of people efficiently and quickly.

Every minute there will be tons of people entering and exiting the store. A retail security officer must use his better judgement to assess potential risk posed by any visitor there.

A security officer has to identify potential shoplifters and robbers among the crowd to avoid any loss.

This has become increasingly important as retail security officers can also help fulfil the role of Covid marshals over the last few years.

8. Building Customer Relations

Not only it is important for a retail security officer to assess the risk and protect the property, but he also has to build good customer relations as well. As a retail security officer is an important part of the retail store’s staff, therefore, he has to balance his security responsibilities with personable nature.

An example of this would be greeting customers when they enter the premises and assisting them should they need any help.

9. Operating CCTV Systems

Based on how large a retail store is, a retail security officer must be able to operate CCTV systems to perform his task in a more effective way. Familiarity to deal with this technology system is necessary not only to track potential shoplifters inconspicuously but also to monitor wider areas as well throughout the store.

10. Securing Cash Movement

Throughout the retail sector, a retail security officer is also responsible to ensure a secure cash movement. Even though cash transactions are becoming less common over time, still cash is desirable for potential robbers. Therefore, cash movement always happens under proper security measures.

Essential Skills Of A Retail Security Officer

To become a successful retail security officer, one needs to have the proficiencies and skills mentioned below. These skills and proficiencies will certainly help you to go in a long way as a retail security officer.

Interpersonal and Customer Service Skills

Routinely, a retail security officer has to work with the public. You have to communicate with the public in both emergency or calm situations as well. Besides store employees, you also have to interact with the customers there. Therefore, it is highly important for you to develop strong interpersonal and customer service skills. Because these are necessary to maintain peace and control in every situation.

Knowledge About Technology

Sometimes, retail security officers have to monitor and deal with the advanced security systems. They may need to perform these technological tasks on a regular basis or after an incident. However, in any case, skills of dealing with technology apps and modern security systems will help you in a more effective way, when it is about to grow your career as a retail security officer.

Enhanced Communication Skills

Whether these are about breaches in security protocols, or to dismiss a dispute in a retail store, or to explain an event to the employer, a retail security officer has to communicate with groups or individuals. Therefore, having better communication skills are also a must to consider for a retail security officer.

Overall, retail security officers have to work in different situations. Therefore, it is highly important for them to develop the right skills that are necessary to perform their duties in a more effective and proper way.


To stay up to date with all the latest retail news, check out our news page where you can find articles about how to get a job in retail security and what retail security guards do.

Related Articles

What Is A Store Detective?

What Is A Store Detective?

Retail shops are often a huge hotspot for criminal activity. According to the ACS, it was reported last year that there was a 21% increase in shop theft offenses reported to the police.

Why Do People Shoplift?

Why Do People Shoplift?

For the 2021/22 period, there has roughly 274,999 shoplifting offences occur in England and Wales according to Statista, but exactly why do people shoplift and what are some of the signs a typical shoplifter might show? We’ll explore that and more in today’s article.

What Is Retail Security?

What Is Retail Security?

In this article we will learn about what is retail security, its importance and how you can improve it in a more effective way

How To Get A Retail Security Job?

How To Get A Retail Security Job?

The retail industry is one of the most active and largest employers of both experienced and novice security guards, and for good reason.

Nationwide Security

We cover the whole of the UK, with trained, SIA-licensed guards positioned up and down the country!